At OzeRoz 🌹, we are committed to fast and reliable delivery. Our shipping policy includes shipments 5 days a week to meet your expectations. To learn more about our delivery times and shipping options, please see our dedicated shipping policy page.

Yes, our necklaces are adjustable in length, ensuring a perfect fit for everyone.

We understand that everyone has different preferences when it comes to wearing jewelry, which is why we offer this option to ensure optimal comfort.

For specific details on the adjustability of each product, please see the product information on the corresponding page.

Our jewelry is designed with the best materials. The eternal rose is carefully preserved, and the necklace is made of 316L stainless steel, ensuring exceptional quality and long-term durability. To find out more information about the materials used, please visit our section dedicated to product quality.

To track your order, please log in to your OzeRoz account and go to the "Order Tracking" section. There you will find the information needed to track the status of your delivery in real time.

We offer a quality guarantee on our products. In case of any problem or defect, please contact us at the email address contact@ozeroz.shop , providing photos of the defective product and a description of the problem. We will be happy to help you.

You have 24 hours to cancel your order after placing it. Please contact us promptly at contact@ozeroz.shop with your order number to complete the cancellation.

If you wish to return a product, please review our return policy on our website. Complete the return form provided, include proof of purchase, and follow the return instructions. We will process your request as soon as possible.